OPEN LETTER TO MR. IGER & MR. D’AMARO

Do you really know how your disabled guests have been treated by those whom your managers say are “trained well” and “treating well”?

We have sent countless emails recounting our experiences. Those who call us say that you know and have read our stories.

But is that really true? Because if you read all the things that I do every day. If you have had actual conversations with those whom you say you are treating well like I do. Every day.

I really don’t think you’d allow the things your cast members are saying to us. To our children…

Sadly I think I know you don’t read them. You have your assistants to manage the incoming tides and sanitize it for you. You get a parred down bullet point summary for all of them in an easy to digest power point slide. I know because I used to create those PPTs for others in my former healthy life.

I wish you would watch the videos at the booths in the DLR esplanade. I know those cameras exist because you used them when those booths sold tickets. Listen in to the ‘interviews’ or as I like to call them, interrogations. Would you treat your loved ones the same way? I don’t think you would.

Is this really the right job for an attractions CM? Then for them to suddenly be discussing the medical details of the disabled and to make a determination on disability accomodations at the parks for them based upon that information? Many say they’ve never heard of the symptoms or diagnoses. Even the “medical personnel” say that too, why? Because you hired specialized nurse practitioners…oh sorry, you outsourced them.

It’s not ok to laugh at us. To get annoyed and simply hang up or walk away from us. We are human beings.

We deserve to be treated with respect.

It’s also NOT ok to be forcing interviews with disabled minor children. I have been told many times how the children become upset after being declined. Thinking they did something wrong. It’s all their fault. Why does Mickey hate me?! This is NOT ok.

You would never allow your own children to be put through what you are forcing parents to do for your DAS.

It is also NOT ok to continue to tell single parents to leave their minor children alone in line or to leave the line alone to manage their own disability. YOUR OWN PROPERTY RULES STATE THAT'S NOT ALLOWED! So why WHY do you continue to do this on BOTH coasts?!

Would you leave your 5 year old alone in an attraction queue? I don't think you would.

So no, I know you don’t read them. I know this in my heart because mine breaks every day from reading them.

Every single night before I go to bed I check my messages because more often then not there’s a message from someone so distraught. SO upset. All I can do is digitally hold their hand and tell them it isn’t right and they don’t deserve to be treated that way and…I am their shoulder to cry on as best as I can through a device and a keyboard.

All I can do is to continue to share their stories and hold them as best as I can. Because it is so very painfully evident that none of you really care enough to really see us.